By STAFF Writer
October 13, 2011
Updated: RIM claims full BlackBerry services restored.
TECHNOLOGY NEWS - RIM did gave an explanation for the outage of its BlackBerry, but even after 4 days it has still not come up with the time frame when the email and messaging services will resume functioning, which has affected customers throughout the world, even for BlackBerry owners in United States and Canada.
The BlackBerry outage started on Monday in Middle East, Europe and Africa with no email and BlackBerry messaging services in the region. By yesterday, the device owners in Asia, United States and Canada have also started finding problems in the services.
The BlackBerry network architecture is the strength of RIM, and it can also be considered as its biggest weakness. In this technology all the e-mails and messaging traffics are routed by RIM's BlackBerry central server. This mean an additional encryption and security is added, which attracts many potential customers who are security concerned with their mails and messagings.
The negativity of this architecture is its single point failure throughout the network. The entire regions service can be disrupted if there is a major infrastructure problem.
Google's Android and Apple's iPhone do not suffer such a large outage as the two don't offer centralized architecture.
Analyst with Forrester Research, Charles Golvin said, "When RIM's architecture works, it's a huge competitive advantage... But when it fails, it's a millstone around RIM's neck."
So far, millions of BlackBerry owners across the world are suffering due to RIM's network problems. Many have threatened through social networking site Twitter of ditching BlackBerry for competing products such as Apple's iPhone.
There are yet some words to be received by the company whether affected customers will be compensated.
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| RIM Office |
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| RIM Data Center |
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| RIM's claim in Twitter |
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